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Author: Joanne Black
Wouldn’t it be great if you had loads of people out there selling for you and you didn’t have to pay them to make sales? This low- to no-cost sales force would find sales leads, put you in touch with the right sales prospects, and maybe even make the sale. Sound realistic? Actually, it is.

Your Affinity Network

There is a non-traditional source of referrals that we don’t often consider. I call it your “Affinity Network.” These are your natural, everyday cultural, geographic, and special-interest connections that can lead to new and increased sales.

Think about people you know, with whom you share the same cultural background (or geographic area or country). There is an affinity – a connection – among those with a common custom, perspective, or manner. In the United States, the South, the Midwest, New England … each has its own social, business, and historical culture. People from these locations often share a certain manner of speech, approach, or perspective. Think about it: Tapping into this Referral Network can provide a natural connection to new networks and new business-development opportunities.

What about others who share the same political agenda or passion for travel or sports? You feel an immediate connection to them – a natural liking, inclination, or feeling of identification.

Tap into this connection and build your referral business through your new Referral Network.

The Cultural Connector

Cultural connections can be a powerful lever in creating new sales opportunities. Think of a British businessman working for a company in the United States. The company has an important sales lead in the United Kingdom. Who would this company send to explore the new opportunity? Given the choice, it wouldn’t be someone from Texas or New York or Asia or Latin America. Smart sales execs would send the Brit, because he would more likely be perceived as “one of them.” This immediate network connection could potentially seal the sale. The sales approach, conversation, and tempo of new business development would more likely be in keeping with the client’s culture. Familiarity breeds comfort, breeds trust, breeds new sales opportunities.

I was working with the Asia-Pacific sales group of a large organization. I needed to know more about the cultural nuances involved in building relationships and referrals in that part of the world. That part wasn’t difficult to discover; I simply asked the client for some background. My biggest challenge was to make an immediate connection with the group. I began by telling them that I was fortunate enough to have made a trip to China a few months before and that I had learned two words in Mandarin – “hello” and “thank you.” I recited those two words, and they all laughed and said that my accent was really good. We connected immediately.

The Travel Connector

Travel is one of the greatest connectors. No matter what your nationality, if you are traveling in another country, you immediately gravitate to people “from home.” One of my hobbies is hiking. My sister and I travel together every year – typically on great outdoor excursions. Recently, we traveled to Patagonia. We stayed at a fabulous lodge and went on organized hikes twice a day. On our last day, I was hiking with a couple from New England. It turns out that I was familiar with the man’s industry and, in fact, I was good friends with one of the key leaders in his professional networking association. We exchanged cards (yes, I always carry business cards) and I continue to stay in touch. In fact, I might hear from him when he reads this newsletter.

The Sports Connector

And what about sports? It’s not just a “guy thing.” Before I visit a client in any city in the world, I find out how the local professional sports teams are doing. We can exult if they’re doing well and commiserate if they’re doing poorly. Football, basketball, baseball, soccer, cricket … there’s something going on all year long. And if you’re traveling in the Midwestern United States, know your college ball!

Get Human, Get Personal

You get the picture; if you can establish a common interest, the networking connection is immediate … and significant. The faster you can tap into the various connections you have, the faster you will become accepted and build your new Referral Network.

In this era of distinctly social networking, the more personal and human your connection with people is, the more valued the connection will be. Your new Referral Network will become a powerful source of new sales for you. Your sales prospecting will never be the same.

Tap into your Referral Network: Leverage your personal network and connections to propel your sales!

Posted By:
Joanne Black
joanne@nomorecoldcalling.com
http://www.nomorecoldcalling.com

When I post family videos on Youtube for friends and family to share, I like to add my favorite songs to them.  However, since this seems to be an (Extremely Non-Commercial and) innnocent violation of copyright laws, Youtube used to remove the entire audio track from the videos when they discovered a copyrighted song (they seem to run each new post against an audio auto-detection program).

However, they have changed the policy it seems and the changes is awesome.  Now, when they find a copyrighted song, instead of removing the audio track for the video, they simply display an ad at the bottom listing the Title, Artist, and a button to allow the viewer to buy the song.  Another great example of an Ad-driven model that is a Win-Win for everyone….

youtube

billgates

Check out THIS very cool presentation of The Story of Bill Gates, from the folks at TalkPoint. In addition to being a Great story and video piece, the multi0media presentation is very cool…

Author: Jim Karl
The Windows® 7 operating system (OS) will help business users around the world become more productive and will help IT departments enhance security and control and streamline PC management.

Microsoft® Volume Licensing solutions provide the most flexible, cost effective way to give your clients access to the latest Windows desktop technologies.  Whether they want you to help them upgrade to Windows 7, have access to advanced technologies like Windows 7 Enterprise and the Microsoft Desktop Optimization Pack, or deploy emerging virtualization scenarios, there is a Volume Licensing program that is right for each of your customers.

Volume Activation

Windows product activation is a set of technologies enabling your clients to confirm that their copy of Windows is properly licensed.   Product activation is required for all editions of Windows 7.

Volume Activation allows your enterprise customers to automate the activation process and make it transparent to their individual users.  Volume Activation applies to computers that are covered under a Volume Licensing program, and for any of your clients that are using Volume Licensing media that was first introduced with Windows Vista.  This licensing media has now been enhanced in Windows 7 and it is used strictly as a tool for activation.  It is not tied to license invoicing or billing.

Volume Activation provides two models for completing activations: Key Management Service (KMS) and Multiple Activation Key (MAK).  KMS allows organizations to activate computers within through an internally hosted service (KMS).   MAK, by comparison, activates computers on a one-time basis by using the hosted activation services provided by Microsoft.  Your customers can use either or both key types to activate computers in their environments.

Get Genuine Options

Learn about Microsoft Genuine!  Microsoft Windows upgrades are designed to upgrade previously acquired, qualified licenses.  The best and most cost-effective way to acquire full Windows licenses is through preinstalled licenses on a new PC.  However, if you discover counterfeit or pirated software or a non-qualified operating system on your client’s computers… they may be out of license compliance.   There are solutions available through Microsoft Volume Licensing that you can recommend to help your customers remedy this situation.

Note that to purchase the correct Windows licenses through Volume Licensing, the Get Genuine Windows Agreement (GGWA) has two options: GGWA for Small and Medium Organizations, and GGWA for Large Organizations.

Posted By:Jim Karl
redmondpm@hotmail.com

MS Online Services

Author: Toon Six
I am looking into setting up client portals within a MS Office Live Small Business website. Contact management, document management, team project management is all possible but, can this be done for each client seperately in a client portal? If a vendor out there has software for doing this, I definitely would consider buying such a platform.

I am also looking whether MS Online services could be integrated with a MS Office Live Small Business website, and especially within each client portal in a MS Office Live Small Business website.  If a vendor out there has software for doing this, I definitely would consider buying such a platform.

Please call me or email me asap.

Posted By:
Toon Six
ToonSIx@intercs.com
Internet Customer Solution
www.intercs.com

Effective Dashboards

Author:  Joan Muschamp
As we struggle with information overload, dashboards are becoming more and more essential to decision making, and not only at the executive level. But, as with traditional technology “deployments” dashboards are too often built without the end result in mind. They get loaded up with whiz-bang features and graphical representations that grab attention early on, but don’t prove relevant and useful.

In his recent newsletter article about dashboards, Todd Van Haaren discusses some key factors needed as you approach dashboard design.  As I read the article, it reminds me in many ways of one of my early car buying experiences. The salesman spent all his time trying to sell me bells and whistles (which I did not want or need) and never stopped to listen. Instead of trying to put me in the model that met my budget with things I deemed essential, such as power windows, he kept fixating on things like leg room and head room (I’m 5′ tall!).  He never asked, nor listened to my reasons. Not a good experience.

So the same is true with designing dashboards.  It’s all in the approach and listening to the mission of the dashboard user.  It’s not “one size fits all” but the right information delivered to the right user at the right time.  Stephen Few, in his Visual Business Intelligence blog, recently did a review of some Federal government dashboards.  His in-depth look and explanations of his criticism are food for thought for anyone who wants to use dashboards, whether in the public or private sector.

I’ve blogged and spoken to industry groups about not implementing technology simply because you can.  Don’t focus on the bells and whistles, but the underlying need and ensure you meet that.  So when building a dashboard, try not to get sucked in by eye candy, but consider what is meaningful and actionable for the person who needs the information. Don’t be the car salesman “selling the sizzle and not the steak.”  The steak is what matters– go for the filet medallion with a touch of bearnaise!

Posted By:
Joan Muschamp
 jmuschamp@akgroup.com
Applied Knowledge Group, Inc.
 www.akgroup.com

Author: Ken Thorenson
Sales Compensation Planning for 2010   Now??

It takes time to get it right. As sales leaders or executives everyone must be focused on exceeding the end of year sales quota’s and budgets-but alas- it is mid-September and October will be quickly on top of you.  Over the next few weeks I will be discussing the components that all companies must begin to work on during the 2010 budgetary and business/sales planning process.  Initially the first step in overall business planning is to have the management team determine what per cent ages of overall revenue will come from net new client’s vs existing clients by product/service or Practice area. Once that exercise is completed then all budgets, marketing plans and sales compensation planning can begin.

The sales management process in developing sales compensation can be complex, yet the goal must always to create a program that is simple to understand and administrate. The ultimate concept in sales force compensation is to ensure that the salesperson’s and sales management’s plans are in alignment with each other and most importantly, in alignment with the objectives or goals of the organization.

First, you can take a free sales compensation “assessment” on Acumen’s website. It will help you judge the effectiveness of your existing sales compensation plan. www.AcumenManagement.com Once that process is completed, the sales management process must begin: Determining acceptable levels of Cost of Sales, determining a QTD objective? a accelerated or ramp plan based upon sales or margin or both? Will there be special bonuses for reaching certain objectives? Perhaps a team bonus plan? What sales contests will you run (see earlier blog for ideas) for more on sales compensation please review an article we published on March 2nd. http://rcpmag.com/Articles/List/Selling-Microsoft.aspx

Depending upon your needs as a sales leader, that link will also provide you access to 22 other articles on sales management we have published. On our website, in our Store we have a DVD and a book on “Building Sales Compensation Plans that Work!” My recommendation is to start early, work through various scenarios and most importantly Look For the Holes.

Looking for the holes means, once you have narrowed down your plan, test it, present it to others and let fresh eyes try to find the weak spots in your plan.  Strategic sales management must focus on increasing the sales performance of your team, hiring will help, training is a must, but a well thought out sales compensation plan will add the right fuel to mixture.

Join me on September 24, 2009 to learn why some companies excel and others simply survive—a Top Sales Experts Masterclass.

Lead, Motivate and Manage a High-Performance Organization

1:00 PM EST, 10:00 AM PST

Challenging times dramatically widen the differences between high-performing organizations and average organizations. After the past 15 months, many teams are now both mentally tired and extremely short on confidence. This session is critical for positioning your firm to “Move Up and Move Ahead” in 2010 and build predictable revenue under any economic circumstances.

This session will cover the top five focus points of successful companies and how they build a culture of success. Find out if you are a Leader or a Manager? Learn the 5 styles of leadership and 7 styles of management and when to use them. We will also cover the profile of successful executives and why CEOs fail!
Register for a Master Class here:

Take the VIP Tour of Top Sales Experts site today here:

Top Sales Experts Is Building THE Most Significant Worldwide Sales Community On the Internet.

Ken Thoreson, President of Acumen Management Group LTD.

Acumen Management Group Ltd. “operationalizes” sales management systems and processes that pull

revenue out of the doldrums into the fresh zone. During the past 12 years, our consulting, advisory,

and platform services have illuminated, motivated, and rejuvenated the sales efforts for partners

throughout North America. Move up and move ahead!

Acumen Mgmt. provides Keynotes, consulting services and products designed to improve business performance.                         Ken@AcumenMgmt.com

Author:Akil Franklin
SharePoint 2010 is packed with exciting new features. Content authors, administrators, and developers can all expect an improved experience. But the upgrade is not without its perils. We’ll cover the benefits first, then dive into some of the gotchas.

  • Content Authoring Improvements
    • Improved WYSIWYG Editor (Web Edit with Live Preview)
    • Improved Theming
    • Silverlight Web Part
    • Ribbon Toolbar
  • Administration Improvements
    • Streamlined Central Administration
    • Best Practices Analyzer: analyzes farm health and can automatically fix common configuration errors out-of-the-box. Extensible and rules-based.
    • Unified Logging Database
    • Resource throttling for large lists and libraries
  • Development Improvements
    • Visual Studio 2010 Tools including a Package Designer and Web Part Editor
    • LINQ for SharePoint
    • Developer Dashboard: Page-level debugging/trace output
    • Business Connectivity Services (BCS) replaces Business Data Catalog (BDC) with SharePoint Designer 2010 and Visual Studio 2010 will provide BCS-specific tooling.
    • Client Object Model (OM) is a new SharePoint API that runs on the client and can be called from JavaScript, .NET, or Silverlight

While the benefits are clear, the upgrade has the potential to be quite painful for some. Note that:

  1. SharePoint 2010 will only be available in a 64-bit version. This change is not limited to servers. Developers running on 32-bit hardware will need new machines.
  2. SharePoint 2010 will require a 64-bit version of SQL Server 2005 or 2008 (2000 is no longer supported).
  3. Not all applications written for SharePoint 2007 will work in 2010. Certain APIs will be no longer be available. Others will be deprecated.
  4. The basic flow for many tasks as changed. That, coupled with the laundry list of productivity-enhancing features means that any 2010 deployment should be accompanied by training for users, administrators, and developers.

If you are running SharePoint today, there are a number of steps that you can take to ensure that you are prepared. Contact Unlikely Pear today to find out how you can benefit from a FREE SharePoint 2010 preparedness assessment.

Posted By:

Akil Franklin
Unlikely Pear
akil.franklin@unlikelypear.com
www.unlikelypear.com

Author: Jim G.
I finally replaced my and my wife’s slow Dell laptops that actually came with Windows Millenium Edition, but that I had of course been using XP on, with new notebooks with Vista Ultimate, that, if it weren’t for counting the hard drive speed, are as fast as my Windows 2003 servers.  After disabling User Account Control, and getting used to Vista, I don’t see what all the fuss is regarding Vista, I am quite happy with it.  Resource hoggery is not an issue with 3 gigs of RAM and dual 2 gig processors.  Vista’s search is incredibly speedy and useful, and the indexing doesn’t bog down the workstation at all.  Whenever I see rants about Vista online, I respond with “I like Vista, etc. etc.”

Hearing that Windows 7 is an “upgrade” is insulting to me.  I purchased the OS two months before the date that a free “upgrade” can be redeemed.  I don’t have any remorse as I think Vista rocks.  And I have grown to like even Vista’s eye candy design features, which I am worried might not be available in 7 if 7 has been designed to be lean and mean (as if we need lean and mean in a workstation that has as much power as the inexpensively sold ones have nowadays.)

I see that my Windows 2000 servers are still downloading security updates.  But I’ve read that Vista Ultimate (since it is still considered a consumer version) will only be supported through April 2012.  Two and a half years after I finally bought it.  I won’t need to call tech support with issues with Vista, but I am wondering if the security updates will really not be available after April 2012?  Tell me it aint so.  2017 is the extended support date for Vista business versions.  It seems to me, particularly since 7 was an emergency release based on complaints about Vista, that Microsoft should provide security updates through 2017 for all versions of Vista.  By the time 2017 comes around, I’ll be ready for Windows 8.  Until then I think if I have to “upgrade” to 7, it would be consumer abuse.

I’m guessing that, like the old versions of Windows still downloading security updates, that Vista consumer editions will download security updates through 2017.  But according to what I’ve read, that won’t be so.  Does anyone know the official scoop on Vista security updates life cycle?

Viva la Vista.

Jim G.
ABW Host, LLC
jim@abwhost.net

Author: Jeremy Epstein
Conventional wisdom about how to “get the word out” about your products is focused on finding and relating to the “influencers.” If you do this, so we’re told, you will get the “big hit” from a mention in a powerful blog or mainstream media publication and that will drive traffic to your website, generating leads that turn into closed business. Now, there’s no doubt that a TechCrunch, Scobleizer, or New York Times can, sometimes, serve as kingmaker, but here’s the equation to consider.

Is the return on your effort really worth it?

That was precisely the premise of a highly trafficked and tweeted post, where I challenged the notion that going after influencers was your best strategy if you have limited resources (and who doesn’t?) Instead, I humbly suggest that the ROI on identifying, cultivating, and activating your Raving Fans would be much higher.

I will take it one step further.

Raving Fans are so valuable that you will soon start seeing models to calculate their worth and, not long after that, you’ll see “Customer Evangelists” as a line item on corporate balance sheets.

Sound far-fetched?

Let’s look at it from three angles.

  1. theoretical and analytical
  2. anecdotal
  3. common sense

The Analytics Side

The analytics folks are already attacking the challenge and while it’s not quite ready for prime-time, they are headed in the right direction

The most advanced effort I’ve seen thus far (and there have been a few) comes from Baekdal.com and suggests in the “Power and Value of a Fan” that 1 active fan is worth 445 people.

Believe me when I say that I am the first to admit that this whole hypothesis is far from scientific fact. We are all trying to figure this new world of marketing out and I’m just making an argument here, but now, let’s take it from the anecdotal side.

The Anecdotal Side

Most of the “social marketing” stories that you hear about are from big brands. Most of you (and most everybody) doesn’t work at a big brand company. So, this example comes from my friend, Russell Yearwood at I.T. Works in Hattiesburg, Mississippi.

Russell was part of a pilot program that I ran through Microsoft (full disclosure: client) which generated 559% ROI (here’s the case study) and focused on Raving Fans as the core of his effort.

He sells Business Software solutions (such as accounting packages) for companies in the Gulf Coast region.

His #1 Raving Fan is a man by the name of Clark Spencer.

Clark works for a company that owns 300 Sonic Burger franchises and would “go to the ends of the earth to help Russell spread the word about his business.”

So, what did Russell do? He:

  1. actually brought him to help create proposals and solutions for any deals associated with any restaurant or food related industry. With his involvement, IT Works had a better insight as to what to propose, and if/when a deal would close.
  2. turned Clark into a “sounding board” for new ideas and products. For example, when they started getting into the Hosting (SAAS) applications, they contacted Clark, got his input, and made the appropriate changes early-before going to market. (And a side benefit: since Clark was involved in the process of creating the solution offering, he has now become a customer of that solution and will soon be moving his applications to a hosted environment soon
  3. has enlisted Clark as a marketing asset. IT works will be attending the upcoming Sonic Franchisee Annual Convention and Clark is leading the charge in driving attendance to their booth/presentations.

and what happened as a result?

As Russell writes:

“With the help of Clark and the group at Sonic, we have been able to develop relationships with not only other Sonic franchise owners, but also many other fast food franchise owners, i.e. RPM Pizza, the largest Dominoes franchise. What’s more, we had stories that served as great raw material for our blog

And those stories became the “hook” that generated a phone call from a prospect that I had been nurturing for a couple of years. She finally reached after after reading one of my posts and said, “we need to talk, I need a proposal, we are ready to make a move. Enjoyed your blog!” With that, we were able to deliver a new proposal, are continuing to finalize details to complete the sale. Total price of proposal – $167,000.

The “It Just Makes Sense” Side

And finally, let’s just apply common sense. Of course, my common sense is what you consider lunacy and vice versa, right?

But, let’s agree that know we can’t control our businesses with 100% certainty.

We do know, however, that there are certain things we can influence (deliberate use of the word) more than others.

For example, we can influence (not entirely, but to a great degree) the experience that our customers/clients have:

  • when they engage with our product or service
  • when they come in contact with the elements surrounding our product or service (customer service, website, whether your invoice is remarkable or not, etc.)
  • when we make it easy for them to share their passion for us with others
  • what information we learn about them to increase the relevance of our communications

None of these are simple, but listening (it’s cliche that this is a core part of social media, but heck, it is) and collaborating will make it easier.

Now, compare that with our ability to affect whether we get the attention of an “influencer.”

First off, you need to know that it’s the right influencer. According to Duncan Watts, this is a big assumption.

Second, you usually get a one-shot deal and timing may hurt you. I learned this the hard way back in 2001 when my fledgling start-up got a nice spread in the Washington Post — on September 11.

Third, you need to spend a cultivating the relationship and learning about them (see Jason’s series on pitches for what works — which still takes time) and sometimes you have to spend money with a PR firm that has the relationship (and can’t guarantee the placement anyway.)

Lastly, the high profile influencer is most likely not going to keep spreading the word about your product or service. After the one post or tweet or mention, it has become old news.

Your Raving Fans, however — they are with you for the long haul. It’s like the Long Tail of customer passion and you can ride it on down for a while.

As is often the case in the blogosphere, some of the best content on a blog comes from the comments and Andrew Mueller’s effort is no exception, so we’ll point to his (edited) thoughts to help summarize.

I just read the interview with Watts, and think that in the real world “influencers” for your product find you (not the other way around) because you create a brand distinction that drives an emotional attachment to your product service or company.

You can reach out to industry “influencers” to get the word out but in my opinion, it is the sheer numbers of raving fans that your brand distinction creates that will result in the greatest effect on ROI. In conclusion, IMO it would be wise to focus energy on creating products with true distinction and communicating that distinction at every touch point.

In other words, take Seth Godin’s advice and seek to “Be Remarkable“.

Then, work with those fans you’ve created, listen to what they suggest, and together, go out and spread the world. Marketing used to be about leading everyone to find the promised land of customer revenue.

Now, your job is to provide the strategic and tactical support that your evangelists require so that they can help find the new sources of customer revenue for you.

Note 2: (This post was originally published here)

Posted by:

Jeremy Epstein
Never Stop Marketing
jer979@neverstopmarketing.com
www.neverstopmarketing.com

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